Return & Refund Policy
doravenax · Customer Care
At doravenax, we want every customer to have a reliable shopping experience. If you are not satisfied with your purchase, please review the return and refund guidelines below.
Order Cancellation
You may request to cancel your order before it enters the processing or fulfillment stage.
If your cancellation request is approved, we will issue a full refund to your original payment method.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be available.
To request a cancellation, please contact us as soon as possible at service@doravenax.com.
Returns
Eligible products may be returned within 30 calendar days after delivery.
To qualify for a return, the item must:
- Be unused and in its original condition;
- Include original packaging and accessories where applicable;
- Include proof of purchase or order confirmation.
Please contact our customer support team before sending any return. Products returned without prior approval may not be accepted.
How to Request a Return
To request a return, please contact service@doravenax.com and provide:
- Order number;
- Product name;
- Reason for return;
- Photos or videos of the product when applicable.
After reviewing your request, our team will provide return instructions.
Return Address
Please do not send returns directly to our business registration address.
After your return request has been approved, our customer support team will provide the appropriate return address and return instructions.
Return Shipping Costs
For preference-based returns, including the following, customers are responsible for return shipping costs:
- Ordered the wrong item;
- Changed your mind;
- Personal preference reasons.
For products that arrive in any of the following conditions, we will provide an appropriate solution, including replacement, refund, or return assistance at no additional cost:
- Damaged;
- Defective;
- Incorrect;
- Significantly different from the product description.
Refunds
After we receive and inspect the returned item, we will notify you regarding the refund decision.
Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
Please note that the time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank account or payment account again.
- Contact your payment provider.
- Contact our customer support team for further assistance at service@doravenax.com.
Contact Information
Brand Name
doravenax
Legal Company Name
Dongguan Li Suihui Technology Co., Ltd.
Customer Support Email
service@doravenax.com
Business Address
Room 209, No. 21 Longhua Road, Dongcheng Subdistrict, Dongguan City, Guangdong Province